Refund Policy

Refund Policy

As a charity, WWF-Singapore relies primarily on donations to fund our work fighting climate change; protecting our forests, oceans, and some of the world’s most endangered species. Due to the nature of our work, your kind donations are quickly utilised or committed to our conservation work.

If you would like to request for a refund, you may do so by contacting our Donor Care Team at +65 67308117 or member@wwf.sg. We will certainly treat all requests with utmost importance and provide assistance to the best of our abilities.

All refund requests are considered on a case by case basis and will usually be issued in the following instances:
An error has been made by WWF.
A donor’s banking details have been fraudulently obtained and used.
Any bank error that has occurred

As your donation received is quickly utilised or committed to our conservation initiatives, WWF Singapore will not be able to refund any donations further than the past 6 months in all situations.

Have a question? Call us at +65 6730 8100!
We are available to answer your calls 9am - 6pm on weekdays (Monday to Friday).